You need On Demand Delivery to help your restaurant stay ahead. Customers want fast service and easy ordering every time. Almost 23% of restaurant sales now come from online orders. People’s digital habits have changed a lot. 90% of young adults use mobile order-ahead. 67% of customers like using a restaurant’s own app or website.
Getting started is seamless. When you make changes, you help your restaurant do well in the future. You also give every customer the experience they want.
Key Takeaways
On-demand delivery helps restaurants keep up with what customers want. People want things fast and easy.
Restaurants can sell more food if they use online ordering and delivery. Sales can go up by 20 to 30 percent.
When restaurants look at customer data, they can change menus and deals. This helps keep customers coming back.
Buying good technology and teaching workers the right skills makes delivery better. It also helps give great service.
Good marketing on social media and working with local groups brings in new customers. It also helps get more online orders.
Changing Customer Expectations
Rise of Online Ordering
The world is changing quickly. Online ordering is now a big part of eating out. You can order food with just a few taps. You want ordering to be easy and fast. The online ordering market keeps getting bigger.
The online food delivery market will grow from $0.68 trillion in 2024 to $1.37 trillion by 2029.
59% of millennials order takeout or delivery.
The market grows by 15.01% every year.
Online food delivery platforms will make almost 13% more money each year from 2023 to 2027, reaching $1.65 trillion by 2027.
The restaurant industry was worth $380 billion worldwide in 2024 and will keep growing by over 9% each year.
More people use restaurant online ordering every week. Gen Z and millennials use food delivery apps the most, with 40% using them weekly. People living in cities also use these apps a lot.
You want restaurants to start using online ordering. You expect it to be easy, fast, and flexible. Online ordering lets you pick from many foods and change your meal how you like.
Demand for Speed and Convenience
You care about speed and convenience. Online ordering gives you both. You do not have to travel or wait. Your food comes quickly. You get more choices and can change your order.
Tip: Pick restaurants with online ordering for the fastest and easiest way to get food.
Online ordering fits your busy life. You want restaurants to give you fast and easy service every time you order online. You pick online ordering because it saves time and lets you choose what you want.
On Demand Delivery Benefits
Boosting Restaurant Sales
You want your restaurant to get bigger. On demand delivery helps you reach more people and sell more food. When you let people order online, you make more ways to earn money. You get customers who like things fast and easy. You can make menus that are good for delivery and simple to use. Smaller menus help you serve food faster and keep people happy.
Restaurants with on demand delivery see 20–30% higher order value.
Digital ordering and smooth delivery are needed to grow and survive.
Over 60% of restaurant owners will keep smaller menus after the pandemic. This shows they want to be more efficient and make more money.
You can use deals and coupons to get more online orders. 51% of people pick where to order because of these deals. You can also do your own delivery to make sure food is good and customers are happy. When you do this, people trust you more and come back again. This means you get more sales.
After McDonald's stopped all-day breakfast, drive-thru times got 15 seconds faster. This shows that a smaller menu can make service quicker and customers happier.
You get ahead of other restaurants with a strong online ordering system. You help busy people who want fast and easy service. You make more money and help your restaurant grow for a long time.
Improving Delivery Efficiency
You want every order to be on time and fresh. On demand delivery helps you work better and faster. You can check important numbers to see if your delivery is good.
Metric
Description
Total number of deliveries
Count all deliveries to know how much you need to do.
On-time delivery rate
Check what percent of orders are on time to see if you are reliable.
Average time per delivery
Find out how long each delivery takes to see if you can go faster.
Average deliveries per hour
See how many deliveries you do in one hour to know if you are quick.
Average time at stop
Check how long you spend at each stop to save time.
Delivery accuracy
Make sure every order is right so customers are happy.
Cost per delivery
See how much each delivery costs to save money.
Driver performance
Check if drivers follow routes and work well.
Customer Satisfaction (CSAT) Score
Use feedback and ratings to see if customers like your delivery.
You can use online order data to see what works best. You find out which foods sell most and which routes are fastest. You can change how you work to save time and money. You keep customers happy by bringing food fast and getting orders right.
67% of people sometimes skip third-party apps because of high fees. If you do your own delivery, you can give better prices and keep more customers. You also control the whole process, so there are fewer mistakes and people are happier.
Enhancing Customer Retention
You want customers to come back again and again. On demand delivery helps you make strong bonds and keep customers. When you give great delivery, people remember and want to order again.
Great customer service makes people happy and turns them into fans. This brings repeat orders and fewer lost customers.
Getting the order right, packing it well, and delivering fast are very important for happy customers.
You can use online ordering to learn about your customers. You find out what they like, how they order, and who they are. You use this to send special offers and make your menu better. You build better bonds and get more loyal customers.
Customer data helps you know what people like and how they order.
Restaurants can send special deals and change menus using this data.
Knowing your customers better helps you keep them coming back.
You work hard to keep your customers by giving them what they want. You deliver food fast and get the order right every time. You use deals and special offers to keep them interested. You make your delivery stand out, so people are happy and order again.
Tip: Use online ordering and on demand delivery to keep customers and help your restaurant grow.
Implementation Challenges
Choosing Delivery Technology
You want your restaurant to work well. Picking good delivery technology helps a lot. Many restaurants have problems when things change. Delivery can make your team busy and slow things down. You need a system to help with orders, payments, and updates. Some solutions use AI to find refund mistakes and save money. One restaurant lost less money after using smart tech. You can tell customers about their orders by email, chat, or social media. This helps people trust you and keeps your restaurant’s reputation strong.
Challenge
Description
Operational Disruptions
Delivery brings in more money but makes work harder. Staff must handle both delivery and dine-in orders.
Managing Demand
If you can’t keep up, delivery takes longer and food quality drops.
Payment Issues
Not having many ways to pay can make people cancel orders and feel unhappy.
Training Restaurant Staff
You need workers who know how delivery works. Training helps your team learn new jobs and tools. Start with a simple plan and clear goals for each person. Use hands-on demos and practice to show real delivery problems. Make training fit cooks, packers, and drivers. Keep teaching so everyone stays ready. When your team knows what to do, your restaurant runs better and customers get good service. You can use data to check how your team does and see what needs fixing.
Make a training plan with easy goals.
Use practice and hands-on demos.
Change training for each job.
Do follow-up sessions often.
Managing Quality Control
You want every meal to be fresh and safe. Delivery can make this tough, but smart steps help. Pick containers that keep food crisp and stop sogginess. Seal food well to stop spills and mixing. Keep cold food in coolers and hot food in warm cabinets until pickup. Use packaging that shows if someone opened it. Work with good delivery partners who use the right gear. Data helps you find problems and fix them fast. When you focus on quality, your restaurant stands out and customers come back.
Strategy
Description
Purpose-designed containers
Use special boxes to keep fries dry and not soggy.
Well-sealed components
Seal food tight so it doesn’t spill or mix.
Keep food safe before pickup
Store cold food in coolers and hot food in warm cabinets until pickup.
Prevent tampering
Use packaging that shows if someone opened the food.
Work with reputable delivery firms
Make sure drivers have the right gear to keep food hot or cold.
Tip: Use data to guess busy times, change staff, and make your menu better. This helps your restaurant work well and keeps customers happy.
Marketing Your Service
You need to tell people about online ordering to get new customers and keep loyal ones. Use social media like Instagram and TikTok. Share photos, videos, and news about your restaurant and online ordering. Run contests and give discounts to get more online orders. Update your Google Business profile so people can find your restaurant fast. Work with local businesses and host events to build community. Use AI tools to send special emails and recommendations.
Strategy Type
Description
Social Media Engagement
41% of diners look at social profiles before visiting; use Instagram and TikTok for news.
Promotions and Discounts
Give BOGO deals and referral bonuses to get more online orders.
Google Business Optimization
Keep your profile updated so people can find you online.
Local Partnerships
Work with nearby businesses and host events to help people learn about your restaurant.
For more tips and help, visit yourhiddenprofit.com
You work in a market that changes quickly. On demand delivery helps your restaurant keep up and give customers what they want.
Fast and reliable delivery makes customers happy and loyal.
Delivery management systems help restaurants take orders, track deliveries, and reach more people.
Speed, convenience, and updates make customers want to order again.
Platform Feature
Benefit
Seamless integration
Makes ordering easier and helps more people see you
Centralized management
Saves money and helps your team work better
Start now to sell more and make strong customer bonds. For help, go to yourhiddenprofit.com
FAQ
How can on demand delivery help my restaurant grow?
You can get more customers and sell more food. Fast service and easy ordering make people happy. Your restaurant can be busier than others.
What technology do I need for on demand delivery?
You need a system that links your POS and online orders. It helps you track orders and handle payments. You can update customers and make delivery work well.
How do I keep food fresh during delivery?
Use insulated bags and strong containers for food. Seal the food tight and keep it at the right temperature. Work with good delivery partners who care about quality.
How do I promote my new delivery service?
Post news on social media and give discounts. Run contests to get more orders. Update your Google Business profile. Team up with local businesses to reach more people.
Can I control delivery costs?
Watch your spending with delivery data. Pick partners who charge fair prices. Plan routes well and train your staff to work better.